1.  Erroneous transactions: In case of deposits made by accident or erroneously in to your deposit wallet, you may request for a refund within 10 business days from the date of such erroneous transaction taking place. The Company after determining in its sole discretion if the request is genuine, and if the User has the required deposit balance unutilized in their account, may process the request and refund the amount to the User within 10 business days from the date of the request. The refund if approved, will be credited to the source account (original payment method) within 10 business days.

• The refund will be made only to the instrument which was used to make the deposit and no other modes will be accepted.

• Any GST or other statutory deductions made on the deposit will be paid out to the appropriate authorities and the same shall not be refunded to the User.

2.  Fraudulent transactions: In case of any fraudulent transactions where a deposit was not authorized by you and the amount was deposited to another User’s account, then you may raise a request for refund with the Company within 10 business days of such fraudulent transaction taking place. The Company after determining at its sole discretion if the request is genuine, will take the following action.

• If the amount remains unutilized in the other User’s account, then the request will be processed and refunded within 10 business days from the date of the request. The refund if approved, will be credited to the source account (original payment method) within 10 business days.

• However, if the deposit amount has been utilized by the other User already, then the Company shall not be able to process any refund in this case. However, the Company shall extend its cooperation to the banks or other appropriate authorities by providing details of the transaction and the details of the User in to whose account the deposit was made.

• The refund will be made only to the instrument which was used to make the deposit and no other modes will be accepted.

• Any GST or other statutory deductions made on the deposit will be paid out to the appropriate authorities and the same shall not be refunded to the User.